terms & conditions
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
The HairSenta collects real human hair extensions with a wide variety of styles. It is expected that our Virgin Hair textures will vary in terms of texture as it’s from different donors however we guarantee that the hair is 100 percent human hair quality and will meet your specific request. Our textures consist of straight, wavy, deep curl, loose curl, and kinky textures in both fro and natural. But most importantly we have textures that cater to the needs of black hair in terms of blending and creating the illusion that hair is growing from scalp with our colors being predominantly natural dark colors and slightly brownish tones. Hair however can be dyed according to client’s specifications.
We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture.
We accept 100 percent payment upfront before your order is picked up for processing. We accept all legitimate credit cards, debit cards, and Mobile Money. As soon as you place an order online your card will be charged. Please review your order carefully before submission.
Opened for business Monday to Saturday from 8:30am GMT to 7:00 pm GMT. Wig orders take 5-7 days for processing and it’s shipped on 7/8th day whilst bundles and/or products are shipped within 1 working day. Once shipped we will furnish you with a tracking number to enable you track your item on line and usually should take within 2/3 days for receipt of item(s).
At the Hair Senta we maintain a very high level of quality assurance. All our wigs and hair bundles are customised and shipped from Africa. For wholesale purchases we may ship from any of hubs across the world.
Returns, replacements and exchanges are not permitted on discounted or sale items.